It is of utmost importance to us that your product reaches you on time and as ordered. We have partnered with logistic companies and below is Pattasutra’s Shipping Policy that you should refer at all times:
– Shipping is free for product purchase of above INR 3500. Shipping for all other purchases will be chargeable depending on the location.
– As our products are hand made by artisans in rural locations, the shipping time for few products may vary. You might want to have a look at the product info for more details on shipping of that particular product.
– The total shipping days shall not include Sundays and public holidays.
– If there is a change in the shipping address, you shall be liable to inform us before the product is shipped
– Once your products gets shipped, we shall email/message you the package tracking number. You can quote your tracking number to trace your package.
– Processing of your order takes 5 working days and then shipping normally takes 4-5 working days
Cancellation requests will be accepted strictly within 24 hours of placing theorder only.